Hardware Service - Diagnose

weSHOTS Diagnose Services

weSHOTS hardware diagnostics allow end users to troubleshoot systems that fail to boot into any operating system. BootPath Diagnostics are often integrated into the system ROM as a BIOS extension, making them available even when all storage devices are unavailable, and may also be used from a CD, USB drive, network location, or disk partition. This enables end users to better diagnose non-booting systems and provides savings in associated support and warranty costs.

The next time your computer stops working correctly or crashes, contact us and our support technicians will run a diagnostic test to determine exactly what the problem is.

We are able to assist you with:

• Reduces No Trouble Found (NTF) rates for motherboards—end users easily verify primary hardware components and avoid RMAs.
• Reduces call center support time—support technicians quickly identify root cause as hardware or software.
• Deflects support calls and increases customer satisfaction—Studies show that Do-It-Yourself (DIY) users report more product satisfaction when they find problems themselves than when assisted by technical support.
• Increases support first-call resolution rates.
• Differentiates your products from your competition by providing built-in world-class diagnostics.
• and other minor and major computer hardware problems.